Fayon Kids has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Fayon Kids’s Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
1. Products which you received in “Damaged/Defective/Broken” condition.
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by Fayon Kids. Custom stitched products cannot be returned.
How to raise dispute for an order?
You need to register your dispute by sending email to firstname.lastname@example.org with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can analyze your delivered items. Please mention your order number in the email.
You will receive an e-mail with instructions on resolution or return of your item. Please allow Fayon Kids three working days to respond to your return request and provide instructions on returning your item or provide proper guidance of your order.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective or due to an error on the seller’s part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the Fayon products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
Fayon Kids provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and are mentioned clearly on the product page. Also Prices may be different for different countries.
What is the estimated delivery time?
The estimated time of delivery is within 10 working days for domestic orders and 25 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.
How will the delivery be done?
1. We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
2. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally?
Fayon Kids does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.